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Return Policy

Return Policy

We want you have good shopping experience with Emini House, thus we offer you 15-days return service, if you need this service please read the following policies carefully.

Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 15 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
Note: For the return address please contact service@eminihouse.cn for more information, with the wrong address the order can not be returned or changed.


Non-Refundable Items
1. Final Sale items are not refundable or exchangeable.
2. Items without tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.


Cancellation Policy
Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order. Once you made the order, we will prepare a lot of things for you, thus once you cancel the odor, we will charge you some fees.
Please refer to below details:
1. If the cancellation is made less than 8 hours after order was placed, there would be no cancellation fee.
2. If the cancellation is made between 8 to 24 hours after order was placed, there would be a 10% cancellation fee.
3. If the cancellation is made 24 hours after order was placed, there would be a 30% cancellation fee.
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